Last updated: August 9, 2026
Free EU Shipping
We offer free standard shipping on all EU orders over €45.
Shipping costs for orders below this amount are calculated at checkout.
EU Packaging and Packaging Waste Regulation (PPWR)
Update Shipping to EU Countries
Due to updated EU packaging regulations and our current compliance setup, we currently ship within the EU only to:
🇳🇱 Netherlands
🇧🇪 Belgium
🇩🇪 Germany
We continue to ship to selected destinations outside the EU.
If your country is not available at checkout, we are unfortunately unable to ship there at this time.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been received.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping times.
Estimated Delivery Times
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Netherlands, Belgium, Germany | €4.95 | 2–3 business days |
| Rest of the World | €9.95 | 7–15 business days |
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Customs, Duties & Taxes
Orders shipped within the European Union generally do not incur additional customs duties.
For orders shipped outside the EU, your package may be subject to import duties, customs fees, VAT, or other taxes imposed by your country’s customs authority.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
Countries We Currently Do Not Ship To
We are currently unable to ship to:
- Bhutan
- Brunei
- Ecuador
- Guadeloupe
- Laos
- Libya
- Martinique
- Nauru
- Syria
- Tajikistan
- Timor-Leste
- Yemen
This list may change without prior notice.
Delivery Issues
Customs Delays
International shipments may be delayed while being processed by customs authorities. Unfortunately, we cannot influence customs processing times.
Incorrect Address
Please ensure your shipping address is complete and accurate before placing your order.
Sugar Serum cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Carrier Delays
Severe weather, holidays, transportation disruptions, or high shipping volumes may occasionally delay delivery.
Lost Packages
If your tracking has not updated for several days or your package appears to be lost, please contact and we will assist you in opening an investigation with the carrier.
Returned Packages
If a package is returned to us because it was unclaimed, refused, or an incorrect address was provided, we may require payment of a new shipping charge before reshipping the order.
Damaged Parcels
If your parcel arrives visibly damaged, please take photographs before opening it whenever possible and contact us as soon as possible.
Questions?
If you have any questions about shipping or your order status, please contact us.
We aim to respond to most enquiries within 24 business hours.